Returns
1MD Nutrition® stands behind every one of the products we offer, so much so we have a stress-free return policy. We know that although a large majority of our customers love our products, others may not always feel the same and we want you to know we will be here for all of our customers. SO much so we are offering FREE returns
Please follow these steps to ensure a proper return and refund:
Step 1
You must return your order within 90 days of the date of your purchase.
Step 2
You must let 1MD Nutrition® know of your decision to return your order. you may write a notice on the package you are returning.
If you choose to inform us of your decision to return your order by writing a notice on the package, please make sure to include your first and last name and your order confirmation number in your written notice. Your order confirmation number can be found in the order confirmation email that was sent to you at the time of your original purchase.
Please Note: If you simply send the product package back without either calling us or writing a notice on the package informing us you want to cancel your order, you revoke your right to a refund.
Step 3
You must include inside your return package, all bottles that were purchased in the original order being requested for refund. All bottles, whether they were opened, fully used, or unopened, are required to be shipped back by you to our facility.
More Important Information About 1MD Nutrition's Return Policy:
- All refunds exclude a return of any associated shipping costs. Customers are responsible for the cost of shipping on all returns.
- Customer refunds take between 14 to 21 business days to process, from the day we receive the product back to our facility.
- If any item appears to be purchased from an unauthorized seller, it will not be accepted and it will not qualify for a refund.
- Customers are liable for product until the returned package is received at our warehouse.
- 1MD Nutrition® is not responsible for any lost or stolen returns. The customer understands if we do not receive the returned package, we cannot issue a refund.
- Product bottles may only be returned as open or empty if adequate time has passed to consume the product as directed on the label. For example, we do not accept a refund request for a six-month supply of empty product bottles only two months after your order's purchase date.
You must return the product within the specified period of time, along with all original packaging, and a note containing your name, order number, and reason for return to:
Shipping Dept
1MD Nutrition®
2585 W 400 N, Suite 100
Lindon, UT 84042
Cancellation Policy/Changes to Your Order
Orders are typically shipped the same or following business day, depending on the time the order was taken. Once an order has processed, it can not be canceled or changed. No changes requested after the order has been placed are guaranteed. However, we will make our best efforts to make a modification if the order has not yet been processed.
If there is an error in your shipping address, please contact customer service immediately. Once an order has shipped we cannot be responsible for errors made by the customer in the shipping address.
1MD Nutrition's Subscription Cancellation, Return, and Refund Policy:
You may cancel your 1MD Nutrition® subscription up to 5 days prior to your next scheduled subscription shipment by contacting Customer Support. Orders that have already been shipped or are scheduled to ship out within 5 days cannot be cancelled.
For 1MD Nutrition® Subscription returns and refunds, please adhere to our return and refund policy as listed above.
