1MD stands behind every product we offer. We know that although a large majority of consumers love our products, a few people may not feel the same.
You may return your order for any reason within 90 days of your purchase. You will receive a 100% refund excluding shipping costs. To refund your order, you must let 1MD know of your decision to cancel. You may do this by calling our customer service center or writing a notice on the package you are returning. If you simply send the product back without informing us you want to cancel your order, you revoke this right.
Customer refunds take between 14 to 21 business days from the day we receive the product. Any item that appears to be purchased from an unauthorized seller will not be accepted. Customers are liable for product until they are received at our warehouse and are responsible for the cost of shipping on all returns. 1MD is not responsible for any lost or stolen returns. The customer understands if we do not receive the return we cannot issue a refund. You must send back all opened AND unopened bottles for the full refund.
Opened/Empty Returns: Product may only be returned as open or empty if adequate time has passed to consume the product as directed on the label. As an example, we will not accept a six-month supply of empty or opened product containers after only two or three months.
You must return the product within the specified period of time, along with all original packaging, and a note containing your name, order number, and reason for return to:
1453 W 40 S
Lindon UT, 84042
When we receive an order, we typically begin to process it as soon as possible, this makes it very difficult for us to make changes to an order. Also, once an order is placed, unfortunately products may not be changed. Orders are typically shipped the following business day by 11 a.m. PST. Once an order has shipped it can not be canceled and will only be refunded upon return of the products.
If there is an error in your shipping address, please contact customer service immediately. Once an order has shipped we cannot be responsible for errors made by the customer in the shipping address.